FAQS

FAQ

1. How do you define your sizes?

Our sizes are divided according to international standards, and the specific sizes are as follows:

S, M, L, XL, etc. indicate bust, waist, shoulder width and other sizes. The size chart for each style may be different. It is recommended to refer to the size chart of the specific product before purchasing.

If the size is not suitable, you can apply for a return or exchange.

2. Do I know how to choose the right size for myself?

Everyone has a different body shape. We recommend that you refer to the size chart of the specific product, or choose according to the following dimensions:

Bust: Measure the most space.

Waist: Measure the position of the natural waist.

Hips: Measure the position of the hips.

Height: Different styles of clothing are suitable for people of different heights.

If you have any questions, you can also contact our customer service team for advice.

3. Do you support customization or modification of clothing?

At present, we do not provide customization services, but some clothing can be simply modified according to specific requirements (such as trouser leg or sleeve length). If necessary, please contact the mall customer service when purchasing.

4. Where can I buy your products?

We offer online shopping services to make purchases through our website.

5. What are the payment methods?

We support a variety of payment methods, including:

Bank card payment

Credit card payment

Cash on delivery (available in some areas)

6. What are the delivery methods?

Express delivery

The length of time for the product will vary depending on your fault, and the specific time can be checked when placing an order.

7. Can I modify the order?

If you need to modify the order (such as changing the size, etc. address), please contact customer service within 24 hours after placing the order. Once the order is paid, we will no longer be able to proceed.

8. How to apply for a return?

Return and exchange service:

Return: From the 14th day of receipt of the product, if the product is unused, unwashed and in its original state, you can apply for a return.

Exchange: If there is a quality problem with the product or the product you received does not match the order, you can apply for an exchange.

Return and exchange process:

Provide relevant credentials (such as order number, product photos, etc.).

Complete the return operation according to customer service instructions.

9. Is there any downtime?

We provide high-quality after-sales service. If there are any problems with the product quality or size, you can contact our after-sales customer service within the specified period for processing. We will provide return, exchange or repair services according to the actual situation.

10. How is the quality of your products?

We are committed to providing high-quality menswear to the final customers, and all goods have undergone a strict quality inspection process. The suppliers we cooperate with are constantly improving the recognized brands and manufacturers to ensure that the materials, workmanship and design of the goods meet the standards.

11. How to deal with any problems in the order?

If you encounter any problems during the purchase process (such as payment failure, out of stock, etc.), please feel free to contact customer service, and we will speed up the solution for you.

These questions and answers can help consumers better understand the store's policies and services before shopping and enhance the shopping experience.